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Questions & Answers Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at. Write us an e-mail via the form, or just send us an e-mail directly at.

SHOPPING INFORMATION SHOPPING INFORMATION

How can I order? How can I order?

The procedure to buy on Haitian Display is simple and fast:

Find the products that interest you by accessing the different tabs of the menu or by using the search bar.


Click on “Add to Cart” to integrate the product to your order.


Once you have added to your cart all the items you want to buy, click on “proceed to checkout“.


Enter your shipping information and select the payment method you prefer: credit card or PayPal. Before paying, check the selected items, delivery time and shipping charges.

The procedure to buy on Haitian Display is simple and fast:

Find the products that interest you by accessing the different tabs of the menu or by using the search bar.


Click on “Add to Cart” to integrate the product to your order.


Once you have added to your cart all the items you want to buy, click on “proceed to checkout“.


Enter your shipping information and select the payment method you prefer: credit card or PayPal. Before paying, check the selected items, delivery time and shipping charges.

Why should I create an account? Why should I create an account?

The first time you buy on Haitian Display Shop, you will need to create a user account. That way, on your next purchase you won’t have to reintroduce your data. You will be able to shop faster and without errors.


Having an account on Haitian Display Shopis free and does not imply any obligation to purchase.

If you wish to delete your account, you can ask us by contacting us by email at cs@haitiandisplay.com

The first time you buy on Haitian Display Shop, you will need to create a user account. That way, on your next purchase you won’t have to reintroduce your data. You will be able to shop faster and without errors.


Having an account on Haitian Display Shopis free and does not imply any obligation to purchase.

If you wish to delete your account, you can ask us by contacting us by email at cs@haitiandisplay.com

PAYMENT INFORMATION PAYMENT INFORMATION

What are the payment methods available? What are the payment methods available?

You can now pay securely using your Credit card or Paypal account. We accept the major credit cards companies through our online checkout page.


To Pay with Paypal you need to create a Paypal account, this can be done in less than 5 minutes and you can use it to order safely on our website.

You can now pay securely using your Credit card or Paypal account. We accept the major credit cards companies through our online checkout page.


To Pay with Paypal you need to create a Paypal account, this can be done in less than 5 minutes and you can use it to order safely on our website.

I tried to use my credit card but it keeps rejecting it I tried to use my credit card but it keeps rejecting it

Sometimes, our checkout system detects anomalies in the ordering process; this can be due to differences in the Credit card details (name, address...) and your present location. If you keep getting errors while trying to order, send an email to cs@haitiandisplay.com
Sometimes, our checkout system detects anomalies in the ordering process; this can be due to differences in the Credit card details (name, address...) and your present location. If you keep getting errors while trying to order, send an email to cs@haitiandisplay.com

Is it safe to put my payment details on your website? Is it safe to put my payment details on your website?

We take your security online very seriously. Our site uses SSL encryption technology, the most advanced security software currently available for online transactions.


You can identify if a web page is secure as ’https’ will replace ’http’ at the beginning of the www.haitiandisplay.com domain in your browser address window. A small locked padlock will also appear either in the top or bottom bar of your browser window (depending which browser you are using).


To provide you with additional security when shopping online with haitiandisplay.com, our checkout process uses Verified by Visa and Mastercard® SecureCode& trade. These security checks protect your existing card account against unauthorized use when you shop with us.

We take your security online very seriously. Our site uses SSL encryption technology, the most advanced security software currently available for online transactions.


You can identify if a web page is secure as ’https’ will replace ’http’ at the beginning of the www.haitiandisplay.com domain in your browser address window. A small locked padlock will also appear either in the top or bottom bar of your browser window (depending which browser you are using).


To provide you with additional security when shopping online with haitiandisplay.com, our checkout process uses Verified by Visa and Mastercard® SecureCode& trade. These security checks protect your existing card account against unauthorized use when you shop with us.

SHIPPING AND RETURNS SHIPPING AND RETURNS

Where is my order? Where is my order?

This is our most common question. Orders take between 3 days to 3weeks to arrive. Please, click the link here or in the navigation to find out the delivery status of your order.

This is our most common question. Orders take between 3 days to 3weeks to arrive. Please, click the link here or in the navigation to find out the delivery status of your order.

What is my tracking number? What is my tracking number?

Tracking will be sent to the email used for your order within 3-7 days of placing your order. If 7 days have passed and you still don't have a tracking number, please contact cs@haitiandisplay.com.

Tracking will be sent to the email used for your order within 3-7 days of placing your order. If 7 days have passed and you still don't have a tracking number, please contact cs@haitiandisplay.com.

Why are some of my Items missing? Why are some of my Items missing?

We send items from multiple warehouses, this speeds things up but it means that you may get multiple packages. So do not be worried, if some of your orders are “missing items”. These items will come in different packages within the estimated shipping time. You may also contact us for more information.

We send items from multiple warehouses, this speeds things up but it means that you may get multiple packages. So do not be worried, if some of your orders are “missing items”. These items will come in different packages within the estimated shipping time. You may also contact us for more information.

How long do I have for Order Amendments or Cancelations? How long do I have for Order Amendments or Cancelations?

If you need to amend or cancel your order you must contact us within 24 hours so we can make changes.
If you need to amend or cancel your order you must contact us within 24 hours so we can make changes.

How do I get support if I am not able to set the item up? Or meet some problems during use? How do I get support if I am not able to set the item up? Or meet some problems during use?

There are instructions and videos under menu list Support. Please read them first. If there is still question, please contact support@haitiandisplay.com.
There are instructions and videos under menu list Support. Please read them first. If there is still question, please contact support@haitiandisplay.com.

How can I cancel my order? How can I cancel my order?

If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. After 24 hours has passed, we will not be able to cancel your order since it would have been shipped.

 

The refund for a canceled order will take 2-5 working days depending on your payment method. Please review our Refund & Return Policy.

If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. After 24 hours has passed, we will not be able to cancel your order since it would have been shipped.

 

The refund for a canceled order will take 2-5 working days depending on your payment method. Please review our Refund & Return Policy.

What if my item arrived damaged? What if my item arrived damaged?

Over 99% of items are delivered safely to our happy customers. However, one or two occasionally get damaged due to delivery companies not handling our parcels well.

 

If your item has arrived damaged, we apologize for the inconvenience in advance. If this happens, please contact us immediately by email at cs@haitiandisplay.com and we will resolve the situation as quickly as possible. Please ensure you include:

  • Your order number
  • A picture of your damaged item

 

Once we have this information, we will be able to send out a replacement free of charge.

 

Thanks for reading our FAQ. We hope that your questions have been answered! In case you did not find the answers to your questions, please contact us here.

Over 99% of items are delivered safely to our happy customers. However, one or two occasionally get damaged due to delivery companies not handling our parcels well.

 

If your item has arrived damaged, we apologize for the inconvenience in advance. If this happens, please contact us immediately by email at cs@haitiandisplay.com and we will resolve the situation as quickly as possible. Please ensure you include:

  • Your order number
  • A picture of your damaged item

 

Once we have this information, we will be able to send out a replacement free of charge.

 

Thanks for reading our FAQ. We hope that your questions have been answered! In case you did not find the answers to your questions, please contact us here.

What if I am not quite satisfied with the design & function of your present product? What if I am not quite satisfied with the design & function of your present product?

Please leave your comments under menu list Community. We are happy to have your ideas and open to the discussion. If we get a wonderful idea we are going to make the design and realize it.
Please leave your comments under menu list Community. We are happy to have your ideas and open to the discussion. If we get a wonderful idea we are going to make the design and realize it.

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